We want to inform you that we have made updates to our Emergency Tree Removal Contract to provide greater clarity and improve communication throughout the process.

Key Updates:

• Rate Updates – The labor rate and some equipment rates have been updated. Please review them in the estimate section.

• Preferred Contact Time – Homeowners can now specify their preferred contact time.

• Secondary Contact Information – Additional contact details can now be included on the contract. This has been included so that in the event that we can not reach the Policy Holder, we have another point of contact for the claim.

• Buyers Right to Cancel – This section has been updated to a fill-in-the-blank waiver. The customer will need to complete two questions in order to complete this section. (*North Carolina & Tennessee will still require a handwritten statement, and Utah & Florida have their own statutes in that section)

• Terms and Conditions Updates – Adjustments to reflect the latest policies and expectations. Please read through these and familiarize yourself with them.

• Clearer Homeowner Obligations – The contract now better defines the homeowner’s role in the process. The homeowner now has an obligation to send any funds (outside of mortgage company situations) within 7 days. They also have to notify GIB within 48 hours if they receive funds from the insurance carrier for the emergency tree removal invoice.

• Revised Thank You Message – A more concise and professional closing statement.

Please review the updated contract now in your portal.

These updates take effect immediately, and we ask that you use the revised contract moving forward.

If you have any questions or need further clarification, don’t hesitate to reach out. Thank you for your cooperation and for continuing to provide quality service.